Learn networking, system administration, security, troubleshooting, and customer service. CompTIA A+ prep.
Skills You'll Learn
Networking
System Administration
Troubleshooting
Customer Service
Active Directory
What You'll Learn
✓
Troubleshoot and resolve hardware and software issues
✓
Manage operating systems and configure networks
✓
Understand security best practices
✓
Provide excellent customer support
✓
Manage Active Directory and user accounts
✓
Apply system administration fundamentals
Skills Covered
Networking
System Administration
Troubleshooting
Customer Service
Active Directory
Prepare for entry-level IT support roles with skills recognized by top employers.
Key Outcomes
1
Master IT support fundamentals
2
Prepare for CompTIA A+ certification
3
Learn from Google experts
4
Access career support resources
Five courses covering the essentials of IT support.
Course Modules
1
The IT Support Professional Certificate
Module 1 content for this course.
2
The Bits and Bytes of Computer Networking
Module 2 content for this course.
3
Operating Systems and You: Becoming a Power User
Module 3 content for this course.
4
System Administration and IT Infrastructure Services
Module 4 content for this course.
5
IT Security: Defense against the digital dark arts
Module 5 content for this course.
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